Inbound Call Management Services
Using customisable introduction and main menu prompts, Auto Attendant ensures great customer service by quickly connecting your callers to the right department.
Using DTMF keypress, callers can quickly select their chosen department. This not only reduces manpower costs, but enhances the professionalism of your inbound call handling service as well.
Using our web portal, up to 9 additional departments can be created for callers to select. Default options can also be provided for callers choosing not to select a particular department. What’s more, by providing different departments with multiple destinations, calls can continue to route until agents are available to answer.