Our sophisticated inbound call handling solutions can be added to your live agent inbound payment service. Whether you choose a queue, a multi-level call flow or a simple call connection service, our solutions will integrate with your current system.
All calls to Focus are secure. Neither your agents nor any existing call recording equipment is able to access any sensitive card data. Agents collect and verify payment information using a virtual terminal, and can advise your customers on the payment status along with the payment authorisation code before proceeding to complete calls as normal.
Live Agent Inbound integrates directly with your bank account to process payments before confirmation of payment is provided to your agents. After each transaction, all sensitive information processed by the system is destroyed.
If you prefer, our expert in-house development team can work with you to design a service, specifically bespoke for your requirements.